Firefly AI Engagement

As a Firefly AI Engagement professional, you will guide enterprise customers through complex business challenges with Generative AI-led transformation. You will work with leaders and stakeholders to understand goals, find high-value opportunities, and shape practical plans for adopting Adobe Firefly and related AI solutions at scale. You will also tie business needs with realistic AI use cases that support operations and growth.

In this role, you will guide discovery workshops, prepare clear transformation roadmaps, support solution adoption, and work with teams to deliver useful outcomes. You will connect business goals with technology execution, helping customers see real value from their AI investments across daily operations, planning, and long-term growth ahead. 

To succeed in this role, you need strong consulting skills, clear executive communication, strategic thinking, and the ability to earn customer trust while supporting innovation, adoption, and lasting business value across changing priorities and goals. 

Job Responsibilities:

Customer Leadership

•  Drive enterprise-scale creative and marketing operations transformations using Adobe Generative AI solutions as catalyst for organizational change 
• Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives
•  Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
•  Build trust, confidence, and advocacy for the project/program team
•  Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework. 

Product Leadership

• Develop comprehensive GenAI and digital transformation strategies using
• Adobe generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
• Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
• Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation
• Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
• Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings

Value Realization and Adoption

• Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives
• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
• Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

Skills required:

• 10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
•  Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.
•  Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
•  Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.
•  Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.
•  Knowledge of Adobe Experience Cloud solutions preferred
•  Prior experience as Director of Creative Studio, Operations or Agency is a plus.
•  Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).
•  Ability to be adaptable and flexible as a product offering and GTM evolves
•  Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences
•  Strong analytical thinking with experience in quantifying business impact of technology investments
•  Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders

Perks & Benefits:

• Employee recognition programs, awards, and referral bonuses that celebrate your contributions and achievements.
• A modern and comfortable workspace with collaborative zones, ergonomic workstations, recreational areas, and cafeteria facilities.
• Opportunities to participate in community and volunteering initiatives that help create a positive impact beyond the workplace.
• Competitive salary and performance-based bonuses that reward your efforts and results.
• Access to the latest tools and technologies to help you stay productive and deliver your best work.
• Comprehensive health coverage, wellness programs, and free health checkups to support your overall well-being.
• Opportunities to travel for client meetings, conferences, and international project engagements.
• Flexible work arrangements, including remote, hybrid, and flexible working options to support work-life balance.
• A collaborative and inclusive culture with team outings, engagement activities, and team-building initiatives.